We receive and store any information you enter on our website or give us in any other way e.g. in an offline telephone conversation. This information will typically include your name, postal address, e-mail address, address, telephone and / or fax number. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your order and requests, personalising future shopping for you, improving our stores and communicating with you.Credit and debit card details are handled securely to ensure confidentiality. Data is protected during transmission over the internet utilising 128 bit SSL encryption.
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses Home Medical Equipment e.g. computer and connection information such as browser type and version, operating system and platform. We also collect full Uniform Resource Locators clickstream to, through, and from our website including date and time and products you viewed or searched for. This information is used to measure the relevance and usefulness of certain areas of our website. We may also collect Internet Protocol addresses to help diagnose problems with our servers, but these cannot be linked to any person's name or identity. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognize you, we want you to be aware that these tools exist.
Cookies are alphanumeric identifiers that we transfer to your computer through your web browser to enable our systems to recognise you and to provide features such as automatic login and permanent shopping carts for storage of items in your Shopping Cart between visits. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Home Medical Equipment's best features, and we recommend that you leave them turned on.
Information about our customers is an important part of our business, and we do not operate a policy of selling information to third parties. However we do employ other companies and individuals to perform functions on our behalf. Examples include processing debit and credit card payments, fulfilling orders, delivering packages, sending postal mail, providing marketing assistance and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of Home Medical Equipment, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Home Medical Equipment gives you access to account information for the limited purpose of viewing and, in certain cases, updating that information. This includes:
By using this website you consent to the collection and use of information in accordance with this Policy. Any dispute over privacy is subject to this Policy and our Website Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the United Kingdom. If you have any concern about privacy please send us a thorough description to us via our Contact Us page, and we will try to resolve it. This Notice and the Terms and Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. You should check our web site frequently to see recent changes.